Privacy Policy for Ben Eden - The Healing Medium
Privacy Policy — Ben Eden - The Healing Medium
Effective Date: September 10, 2025
Welcome — and thank you for trusting Ben Eden - The Healing Medium. Your privacy, dignity, and the confidentiality of the information you share with us are important. This policy explains what personal information we collect, how we use and protect it, and the choices you have. It applies to our website (www.beneden.com.au), mobile applications, online programs, booking systems, email lists, and other services (collectively, the “Services”).
If anything below is unclear, or you want us to change or delete information we hold about you, please contact us (details at the end).
1. Information we collect
A. Information you provide directly
When you interact with our Services (create an account, book a session, enroll in a program, join a community, send messages, submit testimonials, or make a purchase) we may collect information you give us, such as:
Full name
Email address
Phone number
Payment/billing details (processed securely via a third-party payment processor)
Program enrollment and preferences, intake or session notes you provide, and any content you post (e.g., testimonials)
B. Information collected automatically
We use standard tools to collect technical and usage data that help us run and improve our Services, including:
IP address, device and browser type, operating system
Pages visited, time on page, click and navigation data
Referrer URL and basic analytics via services like Google Analytics
Cookies and similar technologies (see “Cookies” below)
C. Information from third parties
If you interact with us via social media or sign in with a third-party account, we may receive data from those platforms in accordance with their settings and your permissions.
2. How we use your information
We use personal data to deliver and improve our Services, including to:
Provide and manage your bookings, program access, course materials, and purchases
Communicate with you about scheduling, program updates, receipts, and account matters
Personalise your learning experience and provide community support
Send marketing and promotional messages only if you have consented (you can opt out at any time)
Analyze usage to improve the Site, detect errors, and protect security
Comply with legal obligations and protect our rights
3. SMS, messaging and marketing consent
If you provide a phone number, you may receive:
Transactional messages (appointment confirmations, reminders, service-related updates) — typically required to deliver the service.
Marketing messages (news, offers, program announcements) — only if you explicitly opt in.
All SMS messages include clear opt-out instructions (reply STOP to unsubscribe and help instructions (reply HELP). Standard message and data rates may apply. We keep records of opt-ins (timestamp, source) to demonstrate consent for compliance purposes.
4. How we share your information
We do not sell your personal information. We may share data with:
Trusted service providers (payment processors, email/SMS platforms, hosting providers, analytics vendors) who help us operate the Services. These providers are contractually required to protect your data and use it only for the services they provide to us.
Legal or regulatory authorities if required by law, or to protect rights, property, or safety.
Other third parties only with your explicit consent.
5. Cookies & tracking technologies
We use cookies and similar technologies to remember preferences, enable site features, and collect analytics. You can manage or disable cookies through your browser settings, but some site features may not function if you do. For targeted advertising or remarketing, we will only use these tools in line with applicable laws and your consent where required.
6. Security
We implement reasonable industry-standard technical and organizational measures (e.g., SSL/TLS, secure hosting) to protect personal data. However, no online system is completely risk-free. If a security incident affects your personal data in a way that creates a real risk of harm, we will notify you and relevant authorities where required by law.
7. Data retention
We keep personal data only for as long as needed to provide Services, fulfil legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we securely delete or anonymize it.
8. Your rights
Depending on your location, you may have rights including to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (subject to legal or contractual restrictions)
Object to or limit certain processing (for example, direct marketing)
Withdraw consent where processing is based on consent
To exercise these rights, contact us at the details below. We will respond in accordance with applicable law.
9. Children
Our Services are for adults. We do not knowingly collect personal information from children under 18. If we learn we have collected data from a minor without parental consent, we will promptly delete it.
10. Third-party links and services
Our site may link to third-party websites (social networks, payment gateways, or partner sites). We are not responsible for their content or privacy practices — please read their policies before sharing personal information.
11. Testimonials and community content
If you submit testimonials, posts, or other content for publication, you agree we may display that content publicly. If you want to remove or change a published testimonial, contact us and we’ll work with you to address it.
11.1 A2P Compliance
We comply with all applicable regulations including the Telephone Consumer Protection Act (TCPA) regarding Automated Text Messaging (A2P). By submitting your phone number, you consent to receive text communications from us. You may opt out at any time by replying "STOP."
12. Changes to this policy
We may update this Privacy Policy. Significant changes will be posted on this page with a new Effective Date and — where appropriate — notified to you by email. Please check this page periodically.
13. Contact us
If you have questions, want to exercise a privacy right, or need help with data requests, contact:
Ben Eden - The Healing Medium
Address: Strathpine, QLD, Australia
Phone: +61 483 907 055
Email: [email protected]